Laboratory Administration & Management of Pathology Practices

• Resilient work environment and culture is one that is capable of responding to a variety of stresses without compromising effectiveness
• Organizational resilience is "the ability of an organization to anticipate, prepare for, respond and adapt to incremental change and sudden disruptions in order to survive and prosper" (BSI: What is Organizational Resilience? [Accessed 18 January 2021])

Contributed by Lewis A. Hassell, M.D. (adapted from Deloitte: Bridge Across Uncertainty, Cranfield: Organizational Resilience)

In the pursuit of resilience in a laboratory, which of the following would be considered counterproductive or even destructive of the ability to respond to a crisis?

1. Arranging affiliation agreements with child care services and personal fitness coaches that employees can access at reduced rates
2. Providing content rich feedback to employees in performance evaluations that cover areas for improvement as well as kudos for progress and successes
3. Holding occasional disaster drills that cover scenarios likely to be experienced in the region of the lab's operations
4. Leaders who walk around and regularly correct personnel handling or processing specimens that are not covered in standard operating procedures
5. Cross training key personnel involved in IT and data processing

D. Leadership should be present in an organization to support and resolve problems and empower employees to make decisions. Their presence to address issues and educate can be valuable but failure to adjust procedures that are incomplete or engendering a lack of confidence in an employee's ability to make decisions in their position is potentially destructive to resilience.

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Reference: Building resilience in the workplace

In preparing for a strategic planning session, your organization surveys employees to assess their view of the organization and the environment. Several employees note that the organization has a rigorous sense of integrity and determination to do things right. In organizing this for your SWOT analysis, which category would this statement fit best?

1. S
2. W
3. O
4. T

A. S stands for strengths; a sense of integrity and determination to do the right things are both features of a healthy organizational culture that should enable an organization to be better positioned to succeed amid stresses. In SWOT analysis, the first 2 components, strengths and weaknesses, are inward looking, while OT, opportunities and threats, are both outward looking.

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Reference: Building resilience in the workplace