General
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• An important measure of laboratory administration's competence is employee turnover
• Every time an employee is replaced, there is a 3 to 6 month period of decreased productivity while the new employee "gets up to speed"
• More than 20% annual turnover in technologists and more than 30% annual turnover in lower job categories is excessive

Programs
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• The laboratory needs a formal program to assure employee retention and this should include:
  • Emphasizing worker relevance and achievement
  • Recognizing productive work
  • Establishing a recognition and reward mechanism
  • Maintaining a career ladder – promotional opportunities
  • Providing continuing education, in-house and external
  • Providing adequate compensation
  • Providing unique benefits, e.g., Child Care
  • Providing a pleasant work environment

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